Shipping is complimentary on domestic orders.

If you are placing an order that will be shipping internationally, the cost of shipping will be calculated during checkout. We generally ship via USPS, but may on occasion ship via UPS.

Please contact us here if you would like to inquire about placing an order that will ship to another international destination.

Most orders ship within 3-5 business days days of receipt. Transit time depends on the carrier but averages 2-4 days depending on location.

Please reach out to us here if you would like to receive your order sooner than our normal timeline. We will make every effort to accommodate your request.

Yes! Instore pickup is available for all orders.

While checking out, just select "Local Pickup" as your shipping option. We will notify you via email when your order is ready for pickup.

We currently ship to Canada, the UK, and select countries in Europe. To inquire as to whether we ship to a specific country, please contact us here.

Please note that duties and taxes are not included in product prices or order totals and are the responsibility of the receiver. If delivery is refused, any and all fees including duties, taxes, brokerage fees and return shipping charges will be deducted from any refund issued.

We ship international orders via USPS or UPS.

We are happy to help.

Contact us here and include details of how we may assist you. Please note that our stores will are not able to assist with repairs. We will respond to your inquiry as soon as possible via email.

We are happy to assist.

We accept returns of new and unused merchandise within 14 days of delivery.

To initiate a return, please reach out to us via our contact form here .

Please provide your name, order number and the reason for your return.

Upon receipt of your return, we will issue a refund to your method of payment.

PLEASE NOTE:

Custom orders such as resizing or lengthening are non-returnable.

Products purchased on sale, with a discount or that accompany a gift with purchase cannot be returned and are not eligible for a refund.

We are able to re-size most of our rings. Re-sizing can take up to 4-6 weeks, and a charge may apply, depending on the ring. If we re-size your ring, it is considered final sale and cannot be returned. Please contact us here to inquire.

Yes, depending on the necklace, and a charge may apply. Please contact us here before you purchase if you would like to have a necklace shortened or lengthened.

Items that are purchased during our sales events, including Black Friday, are final sale and cannot be returned.

Use a soft cotton or microfiber cloth to polish your jewelry. Chemicals and jewelry cleaning cloths should be avoided at all times.

We do not recommend applying perfume or other sprayed substances before putting on your jewelry. Jewelry should always be removed prior washing your hands and bathing.

To clean gold vermeil jewelry, use a gentle cloth such as microfiber and wipe in one direction. Do not use chemical cleaners or sunshine cloths. Store in an airtight container when not in use, and remove before applying perfumes, lotions, or before bathing. Avoid wearing gold vermeil jewelry while using chlorine bleach or while in a pool or hot tub.

The dark color of oxidized sterling silver is a special treatment that is achieved by careful processing at our design studio. With time and with wear, the color of the oxidized metal may lighten a bit--this is a natural and organic occurrence. Please do not clean oxidized sterling silver jewelry.  Attempting to clean oxidized sterling silver jewelry will remove the finish.

If we can help you in any way, please contact us here.