Shipping is complimentary on domestic orders.

If you are placing an order that will be shipping to Canada, the cost of shipping will be calculated during checkout.

Please contact us here if you would like to inquire about placing an order that will ship to another international destination.

The shipping cost for a 20x30 Barloga print and frame is $50, and the shipping cost for a Grand Format print and frame is $70.

Most orders ship within 3-5 business days days of receipt. Transit time depends on the carrier but averages 2-4 days depending on location.

Please reach out to us here if you would like to receive your order sooner than our normal timeline. We will make every effort to accommodate your request.

Yes! Instore pickup is available for all orders.

While checking out, just select "Local Pickup" as your shipping option. We will notify you via email when your order is ready for pickup.

We currently ship to Canada. To inquire about placing an order that will to other international destinations, contact us here.

We are happy to help.

Contact us here and include details of how we may assist you. Please note that our stores will are not able to assist with repairs. We will respond to your inquiry as soon as possible via email.

We are happy to assist.

We accept returns for items purchased online for store credit or refund within 14 days of delivery.

Items must be in new and unused condition in original packaging.

Please contact us here within 14 days of the receipt of your order for a return authorization and instructions. Please include your order number and full name. We will provide details to assist you with your return.

Return shipping charges are the responsibility of the purchaser. Please make sure to ensure your shipment after we have given you instructions on how to return your piece to us.

Custom orders such as resizing or lengthening are non-returnable.

Products purchased on sale, with a discount or that accompany a gift with purchase cannot be returned and are not eligible for a refund.

Promo codes cannot be combined, nor can a promo code be applied retroactively.

***Please note that our Robindira Unsworth stores in Petaluma and Calistoga are not able to assist with returns and will not be able to answer questions related to returns. Contact us here if you would like to return or exchange an item.

We are able to re-size most of our rings. Re-sizing can take up to 4-6 weeks, and a charge may apply, depending on the ring. If we re-size your ring, it is considered final sale and cannot be returned. Please contact us here to inquire.

Yes, depending on the necklace, and a charge may apply. Please contact us here before you purchase if you would like to have a necklace shortened or lengthened.

Use a soft cotton or microfiber cloth to polish your jewelry. Chemicals and jewelry cleaning cloths should be avoided at all times.

We do not recommend applying perfume or other sprayed substances before putting on your jewelry. Jewelry should always be removed prior washing your hands and bathing.

To clean gold vermeil jewelry, use a gentle cloth such as microfiber and wipe in one direction. Do not use chemical cleaners or sunshine cloths. Store in an airtight container when not in use, and remove before applying perfumes, lotions, or before bathing. Avoid wearing gold vermeil jewelry while using chlorine bleach or while in a pool or hot tub.

The dark color of oxidized sterling silver is a special treatment that is achieved by careful processing at our design studio. With time and with wear, the color of the oxidized metal may lighten a bit--this is a natural and organic occurrence. Please do not clean oxidized sterling silver jewelry.  Attempting to clean oxidized sterling silver jewelry will remove the finish.

If we can help you in any way, please contact us here.