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What are your customer service hours?
Our online customer service hours are 9AM-5PM, PST. If a customer service representative is not available when you call, please leave a message and someone will contact you promptly between the hours stated above. You can also email us at [email protected] Please allow up to 24 hours for a response.
Where is your store located?
Our jewelry can be purchased at this online boutique, at ourFlagship Boutique in Sonoma County, California or at over 300 very special retailers in the US and abroad. To view our list of retailers, please visit our Stores page. If you need assistance locating a retailer in your area, please email us at [email protected] or call 415.939.4998. Is your entire collection available online?
Our site includes a limited, but representative selection of our line. If you are unable to locate an item on robindira.com, we are happy to assist you with a special order for any item in our collection, assuming availability of materials. We can also help you locate a retailer in your area that carries our line.
Please email us at [email protected] or call 415.939.4998 for assistance if you are having difficulty locating a particular item.
Do you have a catalog?
At this time we do not have a retail catalog. We encourage you to explore our list of retailers, which includes several catalog companies. If you have an item you are searching for, please email us at [email protected] or call 415.939.4998.
I am a retailer and would love more information about carrying your line in my store.
Please click here to fill out our our wholesale registration form and we'll be in touch to share more information about our line and to help you place your first order. You can also send us an email at at [email protected] but be sure to include the name of your store, your location, resale number, and any additional information that will enable us to evaluate your store as a fit for our line. We also show at multiple trade shows throughout the year both in New York City, Las Vegas, and Los Angeles.
How can I find out about sample sales and Robindira Unsworth events in my area?
Be sure to join our Email List to keep up to date on sample sales, events in your area, and new product launches. We do not use snail mail.
I saw your jewelry in a magazine, on TV, or on a celebrity, can you help me find that item?
Absolutely. Please email us at [email protected] or call 415.939.49985 and we will help you locate that particular item.
What type of metal is used in Robindira Unsworth jewelry?
Our jewelry uses 100% genuine sterling silver, 18k gold, 22k gold vermeil, and oxidized sterling silver. The metal of a particular item is specified in its product description.
Why do the stones on my piece look different than those on the website?
All our designs are handmade by local artisans at our design studio. Stones used in our jewelry vary in size and color—natural inclusions and flaws may occur in a stone, but only and add to the beauty and uniqueness of each item. Our products are not machine made.
Can I replace a lost earring?
Yes, please visit our Customer Care page to view our repair policy.
Can the length on a necklace be altered?
Yes, we can alter necklace length. Please email or call us at 415.939.4998 to discuss having an item altered. Alterations typically incur additional charges. Please allow up to 2 additional weeks for delivery.
What is your return policy?
Robindira.com accepts items for exchange or refund within 10 days after your package was delivered. Please visit our Customer Care section for more information.
What is your repair policy?
We will repair any item purchased through robindira.com. Items purchased through our retailers must be returned to the retailer to process the repair. Please visit our Customer Care section for more information.